Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tim@oscanna.co.uk. Please note that returns will need to be sent to the following address:
60 the ridgeway
rothley
Leicester
LE7 7LE
If your return is accepted, we will send you return instructions. For change-of-mind returns, you are responsible for the cost of return postage. If the item is faulty, damaged or incorrect, we will provide a prepaid return label or reimburse reasonable return postage costs.
You can always contact us for any return question at tim@oscanna.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, we will refund your original payment method without undue delay and no later than 14 days after we receive the returned goods, or evidence that they have been sent back where applicable. Your bank or card provider may take additional time to process the refund.